Shipping + Returns

 

SHIPPING TO THE UNITED STATES

Most of our shoes are now shipping from Spain. We offer UPS shipping for these orders. Shipping times might be slightly delayed due to customs, weather and other transit delays beyond our control. We will keep you informed of any delays.

Some of our styles will ship from within the United States, for these styles, we offer 2 to 3 day priority shipping with the USPS. Please allow 1-2 business days for processing plus 2-3 days for shipping.

SHIPPING INTERNATIONALLY

We are now shipping around the world. We will contact you once your order has been placed and is ready to ship with any additional shipping information. Please direct all shipping questions to hola@esparta.casa

For our international customers, please be aware that our shipping fees do not include international taxes & duties levied by your country’s customs which may be payable by you upon delivery. Payment may be necessary to release your order from customs upon arrival. If the package is forfeited at customs due to non-payment of taxes and tariffs , the customer will be responsible for the cost of return shipping. Please direct all shipping questions to hola@esparta.casa
All shipping delivery times are estimates and not guaranteed.
When placing your order, please review your shipping information carefully. We are not responsible for lost or missing orders that result if an incorrect or partial address is provided.

RETURNS AND EXCHANGES

We accept returns and exchanges on any unworn shoes within 7 days of delivery. After 7 days all sales are final. All returns must include all original receipts, tags, shoe bags and packaging. To exchange for a new model or new size, please send us an email with you current purchase information, and what size or style you would like to exchange for. Send all emails to hola@esparta.casa with this information and we will get back to you as soon as possible and authorize the exchange.

FOR RETURNS ON ORDERS IN THE UNITED STATES:

Please mail returns to:
ES PAR TA
Attn: Returns
18197 North Shore Drive Hidden Valley Lake, California 95467

FOR RETURNS ON ORDERS OUTSIDE THE UNITED STATES :

Please mail returns to:
ES PAR TA
Attn: Returns
Carrer Lope de Vega, 45, 2-2a, Barcelona, Spain 08005

All shipping and insurance costs are non-refundable, and are at the expense of the customer. We suggest using a reputable courier to return your items as we are not responsible for any lost or stolen merchandise incurred when shipping returns.

Refunds will be processed in the form in which payment was received. Please allow up to 10 days for the refund to be processed. Unless noted, the total will be returned minus the applicable shipping charges. We reserve the right to refuse any returned shoe that does not meet our return policies or if it appears that they have been worn, used or damaged by the customer.

ALL STYLES ON SALE ARE FINAL SALE.